Upon confirmation of payment your item will be processed for shipment within 1-7 business days (MON-FRI) start counting one (1) day after the order is paid (because of worldwide time difference). In time of busy season (11.11 or Christmas etc.) shipment can take longer, we apologize for it.

A tracking code will be issued to the email you registered with. For international tracked shipments, after processing expect a 3-14 business day delivery time for express, 8 - 20 working days for free shipping service. Our shop will not be held responsible/reliable for lost goods if an incorrect shipping address is provided or delayed shipments (Due to any reason such as Christmas overload.
 
Please note that import taxes or others (VAT, custom clearance etc.) might be charged depending on your country and they are not included into the price (some countries we can offer DDP shipping). It is on your responsibility (feel free to contact us for any questions). The purchased goods are sent under DDU trading terms or DDP (Delivery Duty Paid) depends on your shipping choice. 

We usually ship with 4px or YT (free shipping), and express with DHL, Fedex, EMS. In case your address is marked as REMOTE from DHL System we switch to alternative carrier without notification, the delivery time can then vary. If you wish to receive your parcel with different carrier, please contact our support center. Supported carriers: DHL Express, 1 Express, FEDEX, UPS, EMS, China Post. Any price difference to our DHL price must be paid by customer.

Should your package not show up, or arrive damaged, please contact us via form on our website. Within short period of time when you notice it.

In case of an unsuccessful delivery attempts to client, all costs (return-shipping, custom etc.) plus a handling fee of USD 20.00 must be paid by client/or will be deducted from the refund. We kindly remind you, it is customer's obligation to receive and sign for the package.